Payment, shipping
Payment method: Credit card
If the product is in stock, it will be shipped within 1-5 business days after the application date. If the product is out of stock, we will contact you regarding the delivery date.
Shipping fee
- Purchase amount Less than 5,000 JPY:840 JPY
- (For Tokyo, Chiba, and Kanagawa, the delivery fee is a flat rate: 200 yen)
- Purchase amount above 5,000 JPY :Free (Regardless of region)
Return, refund
Only unopened and defective items can be returned. Please contact us and return the item to us within 7 days after it arrives. Also, please note that the shipping fee will be borne by the customer.
For refund inquiries, you must email us. We shall not be liable for requests that do not have a copy (payment completion email) when making a purchase due to a mistake in entering the email address during payment. You are obliged to provide the correct email address when making payment.
All inquiries such as not remembering use will be investigated by our technical and legal department. The Company reserves the right to report the settlement history to the issuer of the credit card when an inquiry about illegal use occurs. As a result, if the service is canceled or refunded, there are cases where it has a negative impact on the credit information agency and cases where criminal charges are filed against the user.
We may amend this Refund Policy at our discretion or if we determine that this Refund Policy is being abused. In the event of any changes, the revised refund policy will take effect when it is reflected on our website. You agree that you will periodically check our website, including the current version of the refund policy.
We will respond to refund inquiries within 2 business days.